Privacy policy
At Aurelia Clinic, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services, booking appointments, or providing your personal information, you agree to the terms of this Privacy Policy.
Information We Collect
When you interact with Aurelia Clinic, we may collect and store the following information:
Personal information
● Full name
● Date of birth
● Address
● Email address
● Telephone number
Medical information
● Medical history
● Allergies
● Medications
● Previous treatments
● Relevant health information required for safe treatment
Appointment information
● Treatment records
● Consultation notes
● Consent forms
● Before and after photographs (where consent is given)
Payment information
● Payment records and transaction details
How We Use Your Information
Your personal information is used for the following purposes:
● To provide safe and appropriate aesthetic treatments
● To assess medical suitability for treatments
● To maintain accurate client records
● To manage appointments and bookings
● To communicate with you regarding appointments, treatments, and aftercare
● To comply with legal and regulatory obligations
● To improve our services and client experience
We will only collect the information necessary to safely provide our services.
Medical Records
As a medical aesthetics clinic, Aurelia Clinic is required to keep accurate medical and treatment records. These records help ensure safe treatment and continuity of care.
Your records are kept securely and are only accessible to authorised clinic staff or medical professionals involved in your treatment.
Storage and Security of Data
Aurelia Clinic takes appropriate measures to protect your personal data from unauthorised access, loss, or misuse.
Client information may be stored securely through:
● Encrypted digital systems
● Secure booking platforms
● Protected clinic record systems
● Payments made at Aurelia Clinic are processed through approved and secure payment providers. Aurelia Clinic does not store, process, or retain full card details. All card payments are handled securely in accordance with industry security standards.
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, insurance, and regulatory requirements.
Sharing Your Information
Your personal data will never be sold or shared for marketing purposes.
However, information may be shared when necessary with:
● Medical professionals involved in your treatment
● Prescribing practitioners where required for prescription treatments
● Regulatory bodies, insurers, or legal authorities where required by law
Any third parties will only receive the information necessary to perform their role.
Photography
Clinical photographs may be taken before and after treatments for medical documentation purposes.
These images form part of your confidential medical record. Images will only be used for marketing or educational purposes with your explicit written consent.
Data Protection Rights
Under UK data protection law, you have the right to request access to the personal data that Aurelia Clinic holds about you and request that inaccurate information is corrected.
If you have any concerns about how your personal data is handled, you have the right to raise the matter with Aurelia Clinic in the first instance.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
More information can be found on the ICO website: https://ico.org.uk
Cookies
The Aurelia Clinic website may use cookies to improve user experience and analyse website traffic.
Cookies are small text files that are placed on your device when you visit a website. They help websites function efficiently and allow us to understand how visitors interact with our site.
Cookies may be used for purposes such as:
● Ensuring the website functions correctly
● Analysing website traffic and visitor behaviour
● Improving website performance and user experience
Some cookies may be provided by third-party services, such as analytics tools used to understand website usage.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how certain parts of the website function.
By continuing to use the Aurelia Clinic website, you consent to the use of cookies in accordance with this policy.
Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact Aurelia Clinic.
